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Ulster RI Need to Cancel a Regular Credit Card Payment

Need to cancel a regular credit card payment?

This application form collects information to include within your Ulster RI Need to Cancel a Regular Credit Card Payment. Use the appropriate buttons at the end of the application form to proceed or to end your application.Please be aware that some explanatory text is included within the form.

This is stage 1 of 3. Required fields are indicated with an asterisk (*). Please do not use your browser's 'back' button to move back or you may lose some of the information you have already entered.


- This form is ONLY for Credit Card transactions.

If your payment was made on a debit card please click here to be redirected to our new claim form.

Have you contacted the retailer first?

You should start by contacting the retailer first, as most queries can be resolved quickly and efficiently with them. A simple internet search can provide you with contact details for most retailers.
Where you have been unable to resolve with the retailer we may be able to help. To see if we can support please follow these 3 simple steps:
Step 1: Have you already cancelled the payment with the retailer?
Once you have cancelled with the retailer first. Ensure that they have received your cancellation request and that sufficient time has passed for your request to be confirmed. Some retailers might have cancellation periods (e.g. 30 days), and depending on the terms of your agreement with them this may result in additional payments being taken during this time.

Your agreement with the retailer may be legally binding so please check the correct cancellation procedure with them. If your subscription is set to auto-renew (e.g. annual memberships to breakdown cover or anti virus software), you must cancel with the retailer to prevent future payments being taken. In most cases the retailer will be able to resolve any queries you have.
Step 2: Is it a debit or credit card payment?
A regular debit or credit card payment is not a direct debit or a standing order. It's a regular payment made from your card, like a subscription to a publication or a service, such as a television streaming package. Direct Debits and Standing Orders set up through your bank account can be cancelled simply using your Mobile App or Online Banking. Look for 'Direct Debits' and 'Standing Orders' on your Mobile App or 'Payments and Transfers' on Online Banking. If the payment was made through PayPal, please refer to their Disputes team for details on how to resolve.
Step 3: Submit the online dispute form below
Where you have been unable to resolve with the retailer, it is important that you complete the appropriate form below as soon as possible.
To help you complete the online form you will need:

  • 1. Your account and card payment details to hand
  • 2. The transaction details - Company Name, Amount, Frequency, Payment Date
  • 3. We will also need the exact date in which you cancelled directly with the retailer but have not acted on your request
If you are cancelling a payment to a retailer that you make recurring payments to, this will cancel ALL future payments (example: Paypal, ITunes, Amazon Prime and insurance companies), If you need further support, you can speak to our webchat team, we're here to help.

You can cancel a regular credit card payment by simply giving us a few details.

Good to know
Answers to these questions will help us complete your request as quickly as possible, if you are unsure you can usually find the details on your statement.
Please complete all fields.

About you
How would you like to be contacted about this? *
(Please note, for your security, we can only use the contact information we already hold on file for you.)

Tell us about the payment
Already made the payment? *       
Have you cancelled the product or service with the supplier? *       
Does the recurring payment relate to an instalment plan? *